Badly need help: Is anyone encountering issues with CC launcher?

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My CC launcher has been stuck on the loading screen every time I try to open the app. This has been going on for days.

However, my other installed Adobe apps, like Photoshop, seemed to be working before I uninstalled them. Still, I couldn't uninstall the launcher without uninstalling the other Adobe apps on my PC, so I uninstalled all the Adobe apps first, then the launcher. When I reinstalled the launcher, the problem was the same. It's stuck on the loading screen, but I can't reinstall the apps because it redirects to the launcher, which is stuck loading.

Now I don't have a working launcher, and I don't have my Adobe apps either. Please, if anyone knows how to fix this problem, leave a comment below. I use Adobe every day for work.

Thank you for any advice! 💔

regina_laine_0517Correct answer

Inspiring

On my end, I finally got the answer that it was my internet provider that has a problem cause I tried launching Adobe CC at my friend’s house and it loaded smoothly. 😓

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Spirited_shapec4d1

Participant

I strongly suspect that your Adobe web storage account is full or nearly so. Try to create free space there.

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Exuberant_introvert3151

Participant

uhm i have the same issue I don’t think it is my wifi here is my internet connection

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kglad

Community Expert

@Exuberant_introvert3151

did you reset your desktop app?

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Soothing_Gleamde8b

Participant

I’m having the same issue. Did anything work?

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regina_laine_0517AuthorCorrect answer

Inspiring

On my end, I finally got the answer that it was my internet provider that has a problem cause I tried launching Adobe CC at my friend’s house and it loaded smoothly. 😓

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Soothing_Gleamde8b

Participant

Mine did too! What I do now is connect first with my backup internet and launch CC once it’s open I switch back to my main connection to use it through the day 😅

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