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H
HX Beck
Participant
November 5, 2020
解決済み

Betreff: Stuck in infinite "Loading Creative Cloud..."

  • November 5, 2020
  • 返信数 2.
  • 5781 ビュー

Same issue here too. Brand new computer...just trying to get the Creative Cloud app to work correctly.  It gets stuck on the "updating creative cloud" and eventually gives me the error message below.  I've uninstalled, reinstalled, restarted, deleted files from the OOBE folder...

 

 

 

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    このトピックへの返信は締め切られました。
    解決に役立った回答 kglad

    update your os and restart your computer.

     

    if that fails, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
    use the desktop app to install your cc programs/trials

    返信数 2

    I
    iTzKubus
    Participant
    March 22, 2023

    Please HELP, i've DONE everything! I swear, i deleted cloud via Tool, via control pannel, even deleted Every folder named " ADOBE ", restarted my pc like 40 times, even fresh install of adobe cloud i restarted, but is still blocked in LOADING, i've tryied to let my pc sit like 6/7 hrs the time i sleep but nothing, its incredible.

    I'm thinking is better to get a non genuine copy of adobe instead of paying and cant using it.

     

      A
      Andrei-Cristi302516905y6v
      Participant
      June 2, 2023

      I have the same problem, nothing helps!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 3, 2023

      @Andrei-Cristi302516905y6v 

       

      reset the cc desktop app by making sure it's in the foreground, then press:

      Win: Ctrl + Alt + R
      Mac: Cmd + Opt + R


      if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


      if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


      if that fails, do a clean cc install carefully following each applicable step:

      uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      check for, and if available, update your os

      if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

      if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

      restart your computer (don't skip this)

      reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

      use the desktop app to install your cc programs/trials

      NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

      kglad
      Community Expert
      kgladCommunity Expert解決！
      Community Expert
      November 5, 2020

      update your os and restart your computer.

       

      if that fails, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

      Win: Ctrl + Alt + R
      Mac: Cmd + Opt + R

      if that fails, try to repair
      https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

      if that fails go ahead and uninstall/reinstall per the above link

      if that fails, do a clean cc install following each applicable step:

      uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
      then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
      check for, and if available, update your os
      restart your computer (don't skip this)
      reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
      if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
      use the desktop app to install your cc programs/trials

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