Big bug avec Creative Cloud v6.1.0.587

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

@tplancon 

sounds good.

Hello,

For your information

I installed since yesterday the last patch from Apple OS Sonoma 14.3

After one day crashes are stopped 

I'll watch for a few more days

Regards 

TP

Hello,

So it works almost 2 days !

I have again the issue !!!

The first day I didn't use any app 

The second one I lunch LR & PS and coincidenc the bug appear again

Well I'm little bit disappointed

Any way have a great day

TP 

make sure you meticulously follow each step, in order.  it is laborious, but it solves almost all adobe issues.

good luck, and update this when you can.

As the 2nd doesn't work I made an all apps unstall !

And took a long time

So here there is 

I'm going to surveil to analyze if it works 

Have a great week end

the 2nd step is https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html and does not require an all apps uninstall.  that's only needed for the last (and most drastic) step.

Hello,

Thks for your anwser

the first one advice felt :

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

So for the second one, with your link I see that we MUST uninstall ALL apps 

should I do this ! could be take a long time (backup / unstall and install)

Again thks for your help

Regards

TP

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

How can I join you attached files ?