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Participant
July 31, 2023
Question

Cada programa me pide ingresar contraseña

  • July 31, 2023
  • 1 reply
  • 252 views

Hola estimados, buen día, quisiera saber si alguien mas tiene este problema... Inicio sesión en Creative Cloud, y después que abro 2 programas, el tercero me pide ingresar mi usuario y contraseña, una vez que lo hago me pide desconectar otro equipo, pero en realidad uso 1 solo, lo desconecto y comienza a arrojar problemas, ya probé borrar todo con el clean de Creative Cloud pero me vuelve a pasar... y necesito utilizar mas de 3 aplicaciones para poder trabajar.

 

Quedo atento a sus comentarios.

Pablo Riedemann

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1 reply

kglad
Community Expert
Community Expert
July 31, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.