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M
mkl44803304
Participant
January 5, 2025
Question

Can not install Creative Cloud. error 202 message

  • January 5, 2025
  • 1 reply
  • 421 views

First I couldnt update Creative Cloud because error message 202. I uninstalled it and install again still same error message. I have over 300GB in C drive. I also did Adobe cleaner.

My computer OS is window 11.

Could you please help me?

 

Thank you

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 5, 2025

    suspend your firewall and av and retry.  make sure your default browser is not opera.  firefox and chrome are google choices.

    M
    mkl44803304Author
    Participant
    January 5, 2025

    Thank you kglad!

    I did turn off the firewall and AV. I downloaded the Creative cloud and tried to installed but failed install. I still got same error message 202. Please see attached screenshots. My default is Firefox.

    Thank you,

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 5, 2025

    contact adobe support via chat so they can access your computer.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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