Can not run or reinstall CC or install new purchase after update to OS 26.6.2

Forum|Forum|7 days ago
September 1, 2026
5 replies
30 views

Can not run or reinstall CC or install new purchase after update to Mac OS 26.6.2. Newest MacBook Air. Help!

Correct answer DeWaine32097581br2o

I did a clean sweep of all cc Apps and data, restarted the machine, installed a clean version of cc Using a much better Wi-Fi connection, Rebooted again, even though I may not have needed to do this, then installed my new Photoshop app.

D

DeWaine32097581br2oAuthor

Participant

Issue has been resolved. Many thanks!

M

Manan Joshi

Community Expert

What solved it? Would you mind sharing the solution for others who may have the same problem?

-Manan

D

DeWaine32097581br2oAuthorCorrect answer

Participant

I did a clean sweep of all cc Apps and data, restarted the machine, installed a clean version of cc Using a much better Wi-Fi connection, Rebooted again, even though I may not have needed to do this, then installed my new Photoshop app.

M

Manan Joshi

Community Expert

What error do you get? Did you install Creative Cloud Desktop app first?

-Manan

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.