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A
albanyfranz
Participant
May 13, 2025
Answered

Can't access All Apps 100GB plan?

  • May 13, 2025
  • 2 replies
  • 1218 views

I've been paying for this subscription since 2016 and have been using the apps just fine until today. The subscription re-upped yestarday but I'm not able to access any of my apps in either browser or my desktop.

 

I navigated to "Adobe Account" from the Creative Cloud Desktop and it took me to my account home page showing my plan "Creative Cloud all Apps 100GB", has the correct payment info, shows it was just paid, shows all the apps I SHOULD have access to. I then navigate to "Access your apps and services" from that page and it shows the apps I should have access to as "free trial" or "buy".

 

I've logged in using the same email on both browser and the app for Windows 10. I have no other accounts using any plans or free trials.

 

I tried contacting customer service and didn't get anywhere. Has anyone else been able to resolve this? 

Correct answer albanyfranz

The subscription is active. It's been the same subscription since 2016, only changes made were an email change (years ago) and  update to my billing info a couple weeks ago. No issues with billing and payment, there's an invoice for May 12th as well as a bank statement showing the money coming out of my account. Yet I still can't access anything two days later.

 

I'll be trying to contact customer support again today, they just weren't any help yesterday so I thought I'd reach out to see if any users have dealt with this.


After talking with customer service, seems my account wasn't recognizing my subscription and the only work-around was to cancel the sub, refund, and re-purchase. 

 

Thanks for trying to help.

Sorry to anyone else that has to deal with this inconvenience.

2 replies

M
megajoseesoj
Known Participant
May 20, 2025

Having the same issue starting from 05/16, also had my account since 2016. Wiped my PC of every ACC file still nothing works. I think I'll have to do what you did and cancel sub, refund, and repurchase.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 20, 2025

@megajoseesoj 

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 14, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

A
albanyfranzAuthor
Participant
May 14, 2025

Thank you for your quick response. I have tried everything suggested in the forums and still, nothing has worked. I've done a complete uninstall and reinstall of the app as well. But even outside of the app, "accessing my apps" on a browser is giving me a free trial or buy option after telling me I have 50 apps and services covered under my plan. Like my account isn't syncing properly to my subscription.

 

Forgot to mention that i have the app installed on two pc's and they're both having the same problem.

 

It's too expensive not to be paying for if I can't use it but I'm at a loss because I rely on it for both work and personal projects.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
May 14, 2025

@albanyfranz 

 

Try signing out, then sign in again. If you have more than one Adobe ID, confirm that you are signing in with the one you used to purchase the subscription.

 

Jane

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