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Participant
September 10, 2024
Question

Can't log into my creative cloud

  • September 10, 2024
  • 2 replies
  • 166 views

Hi All,

 

I have dowloaded the creative cloud app but it won't let me log into my account.

 

Please see image below:

 

 

Once I click sign in, it takes me straight back to the image above.

 

Any help would be much appreciated.

 

Thanks,

Gray Cones

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    Community Expert
    September 10, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    Community Expert
    September 10, 2024

    start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

     

    if that fails,

     

    1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

     

    2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

     

    3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html