Can't sign out of Creative Cloud with old account

Question

Hi! I was previously using a work account to access Creative Cloud and apps. The account has since been deactivated and i'm having issues loggin in to Creative Cloud on my Ipad. When i open the app, i click to sign in....and nothing happens. When i try to access Photoshop, i get a Sign in Failed message.

Originally was having the same issue with my laptop but managed to find a solution for that but no idea how to resolve on the Ipad.

I no longer have access to the email/password for my work account and it's been deactivated. How do i go about changing my login credentials on Ipad to no longer use this account?

Thanks!

vickyl62603551 · Accepted Answer

Hi,i can't Sign Out because I can't sign in with that account in the first place. As mentioned it's been deactivated by my old job and when trying to use Creative Cloud I wasn't even given the option to change the email I wanted to log in with. This is also for IPad specifically. I did find a workaround. I randomly decided to choose to sign in via Google and when I put in my email it found my Adobe account and linked it. Seems like an odd solution but it worked.

Nancy OShea · Answer

Using your browser, go to Creative Cloud online. https://creativecloud.adobe.com/Click your avatar and select Sign Out.Wait a minute or two. Sign in with your personal ID & password.

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