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Participant
November 14, 2023
Answered

Can't uninstall Creative Cloud Extras

  • November 14, 2023
  • 1 reply
  • 403 views

Mac user here.

 

I just uninstalled the Creative Cloud Manager  (I used the Adobe uninstaller) but a pop up shows saying 'Uninstallation of Creative Cloud desktop completed with errors'. I checked my launchpad and two apps/files remained which was the Creative Cloud Content Manager and Core Sync.

 

I've tried to uninstall it again but the same pop up appears. Tried restarting my laptop many times still here. Tried to look for a solution online but no has the answer I'm looking for..

 

Some screenshots for reference:

 

 

Please help. I really want to remove it.

This topic has been closed for replies.
Correct answer kglad

it's not clear what you did so it's probably best to reinstall whatever you uninstalled and then properly uninstall;



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 14, 2023

it's not clear what you did so it's probably best to reinstall whatever you uninstalled and then properly uninstall;



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

Participant
November 14, 2023

Hey Kglad,

Used the cleaner tool (Didn't know there was one). Thanks for your help!

kglad
Community Expert
Community Expert
November 14, 2023

you're welcome.