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Participant
November 22, 2023
Question

Can't unistall without having an active plan. Btw thanks for being impossible to contact

  • November 22, 2023
  • 1 reply
  • 107 views

As the title reads, because i dont have an active plan it not even letting me login all the way. It open's the browser, isgin in, it tells me to close the browser and then signs me out.  

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1 reply

Kalvyn Rasquinha
Community Manager
Community Manager
November 22, 2023

Hi @Jaboi33777669e3cc , this isn't expected behavior - you don't need a plan to sign in. Can you try the steps in these articles to see if it allows you to sign in?

 

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

https://helpx.adobe.com/download-install/kb/cc-sign-in-prompt.html