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Participant
November 6, 2024
Answered

Cannot install Creative Cloud desktop app

  • November 6, 2024
  • 4 replies
  • 237 views

after I login it's show me this error
I have try turn off firewall and windows security but still didn't work

help.

 

This topic has been closed for replies.
Correct answer kglad

manually download the installer if a different (non-opera) browser fails.  

 

this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

4 replies

kglad
Community Expert
Community Expert
November 7, 2024

you're welcome.

Participant
November 7, 2024

ah thanks it's work now

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 6, 2024

manually download the installer if a different (non-opera) browser fails.  

 

this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Peru Bob
Community Expert
Community Expert
November 6, 2024

Try a different browser.