Cannot install Creative Cloud desktop app

after I login it's show me this error
I have try turn off firewall and windows security but still didn't work

help.

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kgladCorrect answer

Community Expert

manually download the installer if a different (non-opera) browser fails.

this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Community Expert

you're welcome.

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Participant

ah thanks it's work now

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Correct answer

Community Expert

manually download the installer if a different (non-opera) browser fails.

this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert

Try a different browser.

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