Cannot remove Creative Cloud Folder from Desktop Folder

Forum|Forum|2 years ago
January 11, 2024
2 replies
2260 views

A few days ago when I was in windows explorer I noticed a new folder right under the desktop folder named Creative Cloud Files (My email address)(Long string of digits@adobeid). I have the standard creative cloud files folder in documents but this new one just appeared. when I right click on it there is no option to delete and I cannot drag it into the recycle bin. if I double click on the folder I get a error saying "Location is not Available". I've tried changing the folder location in creative cloud settings with no luck. I have also tried to delete it via the command promt and through the kaspersky file shredder utility with no luck. also used the adobe cleaner tool and removed cc and reinstalled it and the problem persists. I am having this issue on my dell laptop with windows 10 home

Files and libraries

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Kalvyn Rasquinha

Community Manager

Hi @hitchhikerrob , the new folder showing up is expected as part of Creative Cloud synced files being retired. See "How does this impact me" in this article - https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html. You should be able to manage that folder like you would any other. Let me ask around to figure out what's going on. We might need your help with a log file from your machine - stay tuned.

F

Fade2Black

Participating Frequently

You indicated in January to stay tuned for a follow-up. Have you made any progress with respect to a resolution? I too am haiving this issue and I really don't like the idea of inacessible folders that contain my email being displayed under Desktop when viewed via File Explorer just because you decided to retire a service. You claim that's to be expected, but the reality is that to an end user inaccessible/unremoveable folders containing one's personal contact information in their names is not an expectation; it's an annoyance and a privacy violation concern.

All attempts at locating/deleting these folders result in the following error message (potentially sentive content has been blurred):

Kalvyn Rasquinha

Community Manager

Hi @Fade2Black , there is a utility called "unpin.zip" listed on https://helpx.adobe.com/creative-cloud/kb/remove-cc-files-folder-shortcut-navigation-panel.html that you can use to remove the folder and keep it removed. Let me know if it doesn't work.

This is a short-term fix. We're making a fix in the Creative Cloud app so this stops happening. Once that fix is available, folks won't need to download a separate utility.