CC Cloud Desktop Updates Hang

For a few months now, the Updates for any of the CC desktop apps have been, and are still, VERY slow to download. And then, it will stall out anywhere from ¼ to ½ way through the download.

Adobe acknowledges this by having a “pop-up” message at the bottom of the screen stating there is a problem and they are working/trying to resolve the issue.

I have cancelled the downloads, restarted the computer and restarted the whole update process but to no avail. I have done this multiple times and what is puzzling, is that after I do all this, I have to re-install the apps, which I was trying to update, and the download process (of installing the apps from scratch) works just fine … and is installed with the latest updates.

It’s just the “Updating” process that has a problem.

It is not my computer causing this as all my other apps run and update just fine … and it is not my Internet connection which speed tests at around 170Mbps DL / 40Mbps UL.

So, Adobe … why is this happening? It is obviously at your end as I have read other posts in this forum asking/stating the same thing.

Please resolve this issue.

Thank you.