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Participating Frequently
January 15, 2025
Question

CC desktop win 11 can't load

  • January 15, 2025
  • 3 replies
  • 1853 views

I get CC is needed to resolve this problem. However it is missing or damaged. please download and install a new copy of CC from ______

 

plus a repair and quit button.

 

I'm no dummy, used PCs sine 1986. I used PS 4 in 1997. 

 

Steps already taken, please read before posting 'hit repair.'

 

1 hit 'repair' button, did not work

2 ran CC desktop as an admin

3 went to Adobe to downlaon a new copy, installed, did not work.

4 had and idea, kill tasks for Adobe then installed, did not work.

5 Had a genius idea of let me fully uninstal CC, can't adobe said CC is still needed  Did not even ask me 'are you planniing on reinstalling?'

 

at wits end.  Shoulld I uninstall my whole CC, to uninstall CC desktop. to get a fresh CC desktop?

 

I heaard the new win 11 update was bad for games, is it also bad for CC?

3 replies

Known Participant
January 16, 2025

This exact same issue started for me today (January 16, 2025).
Repairing does not work.
Uninstall/reinstall does not work.
Used the Adobe Cleaner utility to remove CC desktop, but that didn't fix the issue either. 

Bob

Participating Frequently
January 16, 2025

At least it is not just me.  But, I am sorry you are having this issue.

Ruchika Wadhawan
Adobe Employee
Adobe Employee
January 16, 2025

Hi @maureenp76968302 Could you please collect and share the Creative cloud log files by running the log collector tool. This would help us in our initial investigation.

 

Regards,

Ruchika Wadhawan

Participating Frequently
January 16, 2025

uploaded.  If there is a way to attach a zxp file here, let me know how..   It won't let me.

Ruchika Wadhawan
Adobe Employee
Adobe Employee
January 17, 2025

If you've uploaded the logs, you might have received a mail mentioning the file name. Could you share the reference file name.

Regards,

Ruchika Wadhawan

kglad
Community Expert
Community Expert
January 15, 2025
Participating Frequently
January 16, 2025

Steps taken:

1  Ran adobe cc cleaner{CCC}, cleaned desktop only.  Installed CC desktop  right away---FAILED'

2 Ran CCC again cleaned everything. reinstalled desktop right away---FAILED

3 Ran CCC again cleaned the desktop, again.  Restarted my PC, Reinstalled CC desktop---- FAILED.

 

A new  fresh desktop, should have nothing missing to repair.   Are you positive Windows 11 24h2 update did not mess with CC desktop?

 

If not, what am I missing?