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Jill_Hodges0968
Participant
October 30, 2024
Question

CC subscription channel has deleted all my Mac documents

  • October 30, 2024
  • 2 replies
  • 100 views

I have just changed my subscription for Lightroom and added Premiere Pro it has deleted all my documents on my MAC this was only this Tuesday 29 October 2024. There is now an Adobe folder in their place. I saved up in the cloud and I can't reinstall they are all gone and one of them was an incredibly important record that is very important to me. Besides a backup which I don't have recently any suggestions I'm pretty devastated and incredibly angry as this app to be an ongoing issue that obviously hasn't been resolved 

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 30, 2024

    use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

     

    https://assets.adobe.com

    https://lightroom.adobe.com

    https://documentcloud.adobe.com

    https://spark.adobe.com

     

    if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 30, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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