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Participant
March 13, 2025
Answered

changing the primary account adobe ID

  • March 13, 2025
  • 2 replies
  • 162 views

hello! I had a problem, I needed to change the primary adobe ID account in the creative cloud application on mac os, but nothing works. for some reason, this function is not available to me in the application itself, and the browser link gives the answer that it cannot be changed, what should I do? has anyone experienced anything like this?

Correct answer jane-e

@Lika_Lika0103 

 

Try the steps here to change your email address for your Adobe ID:

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

 

If you still need help, scroll to the bottom of the page and click "Contact Us" to open the Chat window. Type "agent" to get a human.

 

Jane

 

2 replies

kglad
Community Expert
Community Expert
March 13, 2025

do you have an individual subscription, or an education, enterprise or teams subscription?

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
March 13, 2025

@Lika_Lika0103 

 

Try the steps here to change your email address for your Adobe ID:

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

 

If you still need help, scroll to the bottom of the page and click "Contact Us" to open the Chat window. Type "agent" to get a human.

 

Jane