Charge a thousand dollars, but offer no support. Great model.

I agree this is BS  I have lost a whole day of work. The support forum has been of no use.

for account support, use the info in @Manan Joshi's message. for app support, post here or in the app specific forum.

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

For phone support get a phone number from the following link https://helpx.adobe.com/contact/phone.html

You could also use Twitter @Adobecare
-Manan