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defaultydv7xw8t4q51
Participant
November 22, 2020
Question

Chrome freezing with Adobe CC

  • November 22, 2020
  • 2 replies
  • 1461 views

I'm not sure why this is happening. I recently built a new computer, AMD Ryzen 9 3900x with 64 mb ram and Radeon 5700xt. I have been using Chrome just fine. Then I install Adobe CC and Photoshop. I start having issues with Chrome. The browser will work just fine, then crash. Upon trying to reopen it, it freezes immediately. I uninstall Chrome, reinstall, no luck. Uninstall, delete the Google folder and reinstall, it might work for a day or two but will freeze again and I have to go through all that over again, and it doesn't always work and I end up having to use Edge. Since the timing correlated with the installation of Adobe, I uninstalled Photoshop. It didn't help. I unisntalled Adobe CC. Now it works perfectly. Has anyone had this issue?

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    2 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    November 2, 2023

    Hi @defaultydv7xw8t4q51 @atomicvibe ,

    Did you try the advice shared by @kglad?

    Also, please make sure that you're not running the Creative Cloud application in compatibility mode.

    Looking forward to your response.

    Regards,

    Shivangi

    A
    atomicvibe
    Known Participant
    November 2, 2023

    I did remove add-ons, and I haven't experienced this issue, but, admittedly, I haven't really tested it out to see if my solution worked. I will try today.

     

    Also, I don't know what "compatability mode" is.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 2, 2023

    ok.

     

    (compatibility mode is a windows setting)

    A
    atomicvibe
    Known Participant
    November 1, 2023

    I have a similar issue. I use Chrome on a 2021 16" MacBook Pro Apple M1 Max 32 GB running Ventura 13.1 and up-to-date Adobe CC apps.

     

    My issue is that sometimes, if I have an Illustrator or InDesign window open on my Desktop and then unhide my Chrome browser window (which I usually opt-click on the Desktop to hide) Chrome will freeze, and I have to force quit and then reopen it. This very specific sequence is the only thing that causes Chrome to freeze, and it doesn't happen consistently.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 1, 2023

    try removing chrome add-ons to see if you can pinpoint the problem.

      A
      atomicvibe
      Known Participant
      November 1, 2023

      Good idea! I'll give that a shot. Thanks.

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