Participant

Answered

cloud storage

Forum|Forum|3 years ago
August 25, 2022
3 replies
683 views

no matter how many files you delete, the capacity of the cloud does not decrease

Files and libraries

Correct answer jane-e

@Maria258130447and

Have you permanently deleted the files from the deleted folder?

Jane

M

mixedgirlprobs

Participant

having the same issue

kglad

Community Expert

@mixedgirlprobs

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

jane-e

Correct answer

Community Expert

@Maria258130447and

Have you permanently deleted the files from the deleted folder?

Jane

A

adrianb42646575

Participant

I'm having the same issue I deleted the files from the deleted folder (strange, you have to do it twice) and have a max 6 GB on the Cloud, but it remains at over 80 GB. Very strange - I'm trying to find a reasonable workflow for me working at several locations and this worries me is it buggy?

kglad

Community Expert

@adrianb42646575

open your cc desktop app

click the cloud icon at the upper right

click cc web

check the files in the 7 folders (4 in your files, 2 in libraries with you, 1 in shared with you

check the lightroom link at the page's lower left

delete unneeded files in those 8 locations

open your mobile cc app > files delete unwanted files

finally delete the files in your cc web deleted folder, https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

Tarun Saini

Community Manager

Hi there,

Thanks for reaching out. Are you trying to delete your files to increase cloud storage? Would you mind telling us the method you're following in order to delete your files? I would recommend you to check this article and let us know if that helps:- https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

Regards,

Tarun

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