Cloud storage

Forum|Forum|3 years ago
September 14, 2022
1 reply
319 views

Hello!
I have no files, no libraries, no sync, anda i have 19,6Gb used in my cloud, how that is possible?

Can anyone helpme what i'm doing wrong?
Thanks

Others

This topic has been closed for replies.

Tarun Saini

Community Manager

Hi there,

We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files?

https://assets.adobe.com/cloud-documents (Creative Cloud)
https://lightroom.adobe.com/libraries (Lightroom)
https://acrobat.adobe.com/link/home/ (Document Cloud)

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Regards,

Tarun

L

Lino_SilvaAuthor

Participant

Hi! i don't have any files in that locations 😞
i have deleted all of them.
Thanks

Tarun Saini

Community Manager

Could you please share the Adobe logs from your machine through the Adobe Log collector tool? Please share the file with us by uploading it to a cloud storage service & sharing a link with us via private message to download the file. We can share the info with the product team so that they can investigate the issue further.

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