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L
Lino_Silva
Participant
September 14, 2022
Question

Cloud storage

  • September 14, 2022
  • 1 reply
  • 303 views

Hello! 
I have no files, no libraries, no sync, anda i have 19,6Gb used in my cloud, how that is possible?

Can anyone helpme what i'm doing wrong?
Thanks

    This topic has been closed for replies.

    1 reply

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 14, 2022

    Hi there,

     

    We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files?

     

    You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

     

    Regards,

    Tarun

    L
    Lino_SilvaAuthor
    Participant
    September 16, 2022

    Hi! i don't have any files in that locations 😞
    i have deleted all of them.
    Thanks

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 16, 2022

    Could you please share the Adobe logs from your machine through the Adobe Log collector tool? Please share the file with us by uploading it to a cloud storage service & sharing a link with us via private message to download the file. We can share the info with the product team so that they can investigate the issue further. 

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