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Bodplod
Participant
April 22, 2023
Answered

cloud storage full or empty???

  • April 22, 2023
  • 3 replies
  • 397 views

APPs say cloud storage full - when I log in to creative cloud it says I have no files or libraries... where is my data, and where do I go to manage it?!

    This topic has been closed for replies.
    Correct answer defaultlve4u13ncuqn

    Hopefully you found out - but as I just spent almost 3 hours (!!!) with adobe "support" to no avail - hopefully this will help others.

    Even though you may have deleted files in desktopapp, synced folders, lightroom etc etc and then make sure you empty deleted folder.  They may still show up in the mobile creative cloud app.  Delete the files there, and then again in deleted folder on phone app and they should finally free up storage.  I must say; using cloud storage where you need to go into every single application to delete, and also delete from different devices makes absolutely no sense to me.  Big job to do - and it's obviously been an issue for a long time without support being able to include this in their troubleshooting.  But I guess customers time is not valuable.

    3 replies

    D
    defaultlve4u13ncuqnCorrect answer
    Participant
    May 16, 2023

    Hopefully you found out - but as I just spent almost 3 hours (!!!) with adobe "support" to no avail - hopefully this will help others.

    Even though you may have deleted files in desktopapp, synced folders, lightroom etc etc and then make sure you empty deleted folder.  They may still show up in the mobile creative cloud app.  Delete the files there, and then again in deleted folder on phone app and they should finally free up storage.  I must say; using cloud storage where you need to go into every single application to delete, and also delete from different devices makes absolutely no sense to me.  Big job to do - and it's obviously been an issue for a long time without support being able to include this in their troubleshooting.  But I guess customers time is not valuable.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 22, 2023

    to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

     

    https://assets.adobe.com

    https://lightroom.adobe.com

    https://documentcloud.adobe.com

    https://spark.adobe.com

     

    if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

     

    ====================

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    Henrik Heigl
    Community Expert
    Henrik HeiglCommunity Expert
    Community Expert
    April 22, 2023

    Hello,

     

    in your Creative Cloud Desktop App in the Upper right corner is the "Cloud" Symbol. In here you find the Config.

     

    In there you will find your local Path where the Files are (Sorry, Screenshot is in German, but the symbols and location should be the same).

     

    Hope that helps.

     

    regards,Henrik
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