"Could not download file because of an error"

Forum|Forum|1 year ago
January 8, 2025
1 reply
435 views

Whenever I try to open any cloud document on my PC using the Photoshop App it gives me that message. I know it's not a sync conflict because I can open it through the Photoshop browser on the same PC and my Ipad. I tried all the troubleshooting methods I found but still no luck (logging off and ending adobesyncconverter task, reinstalling, updating graphics drivers, etc.)

Windows

BrettN

Community Manager

Check the Creative Cloud Desktop app. Go to Files on the left, choose Your Files from the list, and find the file. First, note the icon in the lower right of the thumbnail. Is it a Green Checkmark or a Grey Cloud? If a Check, try right-clicking and going to Open In > Photoshop. If a Cloud, try right-clicking and choosing "Make availalbe offline always". Let me know the results.

A

Anonymous

they're grey clouds, and after I try to make them available offline it says "couldn't make item available offline".

BrettN

Community Manager

It sounds like your files are in the cloud but are not able to sync to your computer. This wouldn't be something we can fix on the Photoshop side, so I'm moving this post. Let's try Creative Cloud desktop, but it may end up being Creative Cloud Services which has better assistance for this type of issue.

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