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Could not initialize Photoshop because of a program error

Forum|Forum|1 year ago
June 14, 2024
9 replies
1690 views

I have just downloaded Adobe creative coud and installed Photoshop (version 25.9.1). When I try to open photoshop I get the error mesage "Could not initialize Photoshop because of a program error".

I am using a MacBook Pro 2020 with MacOS Sonoma 14.5. Both photoshop and my mac are up to date.

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Correct answer Kathryn33646257b5o9

Thak you for all your suggestions. I managed to solve the issue by running the CC Cleaner, as per the instructions here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

kglad

Community Expert

good to hear

K

Kathryn33646257b5o9AuthorCorrect answer

Participant

Thak you for all your suggestions. I managed to solve the issue by running the CC Cleaner, as per the instructions here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

kglad

Community Expert

does your computer meet ps specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

A

Adobefan1973

Participant

Yes, my PC meets the specs, but nothing worked. I went back to version 25.7 for now. When the Adobe team solves the problem with another update I'll try that out. But thanks for your time.

kglad

Community Expert

you're welcome.

A

Adobefan1973

Participant

Maybe it's because of a fresh installation of my system. I installed the newest update of creative cloud on a clean computer. After uninstalling Photoshop via the app I don't get a creative cloud update. A reboot doesn't fix this either. I tried to install Photoshop again, succesfully, but the program won't start.

kglad

Community Expert

ok

A

Adobefan1973

Participant

I am glad with you kglad. I am trying it out right now. And no, Photoshop won't open. The update of creative cloud was not available either. Maybe I need to restart my computer first. I come back to you...

kglad

Community Expert

follow the above steps

A

Adobefan1973

Participant

I have the same problem on a Windows 10 PC. I hope Adobe will solve this problem soon. Good luck with that.

kglad

Community Expert

use the cc desktop app to uninstall ps

update your cc app

install ps

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