Participant

Answered

Couldn’t uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it.

34 replies
384507 views
Translate

HI

I am trying to uninstall creative cloud from a Mac but when using the uninstaller I get a message

"Couldn’t uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it."

I then check my installed Apps from the list in the Creative Cloud menu bar and there are none installed. So what am I supposed to do?

I do however have some installed on another machine is that a factor? I only want to uninstall creative cloud from one machine and not the other.

-Ian

I

ians22543518Correct answer

Participant

Thanks I worked it out... I had uninstalled Adobe LR using a third party App. I resolved the issue by reinstalling LR and then uninstalling using the Adobe uninstaller. I was then able to uninstall Creative Cloud.

Thanks

-Ian

P

patdud

Participant

Download the Adobe uninstaller. Works perfectly and quickly

Translate

C

cgallo24

Participant

I had the same issue and after hours of troubleshooting and removing every Adobe product I had on my machine prior to purchasing Creative Cloud as well as rebooting multiple times, I was getting the same error with nothing showing as installed in the cloud. Infuriating. Tried a repair but it kept saying I had an isntance of Adobe running somewhere...

THE RECYLCE BIN....It had a previously deleted Adobe file in it. I can't remember which one now and that irritates me, sorry about that, but in any case my install was stuck at 1% and immediately after I cleared my recycle bin, it started going and completed in under 2 minutes.

Hope that helps someone!

Translate

kglad

Community Expert

for others, it's probably easier to restart your computer if you don't know how to terminate running processes.

Translate

J

john_8139

Participant

I had to open creative cloud desktop, uninstall the individual programs first, then remove with Add/Remove program.

Translate

H

Haptic_Ghost6621

Participant

adobe should be sued for their invasiveness and the constant lies thier support feed you. they said they were giving me my money back and its been over a month. you can stop their program from running. my pc hasnt slept automatically since the day i have installed it. i have the right to uninstall something without having to install something else by them to do so. its my computer if i choose to click uninstal THEN UNINSTALL i wonder what else they hide from you on your pc. adobe is criminal F you guys

Translate

S

sprinklr-integration-user

Inspiring

Hi

@Haptic_Ghost6621

I'm sorry to hear about your frustration with Adobe software and support. For the issues you've mentioned, please try the steps mentioned below-

Uninstall Adobe Creative Cloud: If you're having trouble uninstalling Adobe Creative Cloud or any other Adobe programs, this Adobe Help Guide provides step-by-step instructions to uninstall Adobe software without needing to install another Adobe tool.

For any additional help, I recommend reaching out to Adobe Support directly here- https://adobe.ly/4fGSGDT for further assistance.

Regards,

Tarun

Translate

K

Kals

Inspiring

If the uninstaller within the the app folder isn't working, try download the standalone uninstaller from here: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

That worked for me, and it's a quicker, easier option than reinstalling apps, manually deleting files or running the Creative Cloud Cleaner tool.

Translate

A

awaqac

Participant

This solution has worked for me. I am using Windows 11. Thank you for the help!

Translate

V

Vipul Vishwakarma

Participant

Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

Translate

O

ooofest

Participating Frequently

Vipul, that tool solved my problem uninstalling Creative Cloud Desktop (while retaining my CS6 installations), thank you.

Translate

kglad

Community Expert

@ooofest

check if cs6 is still activated by opening an app and clicking help. sign in or activate should be unclickable.

Translate

D

defaultyvv63n6vle7b

Participant

First use the task manager to end the prosses of a CC apps, and then go into C:\Program Files\Adobe and delete all CC folders.

Translate

B

bob32290114jlef

Participant

doesnt work.

Translate

kglad

Community Expert

@bob32290114jlef

what doesn't work?

Translate

A

Ashkan5FEE

Participant

Hello, The best and easiest way is delete the file located Adobe CC (sometimes asked during installation and usually in the C / program files (x86).

Translate

I

ians22543518AuthorCorrect answer

Participant

Thanks I worked it out... I had uninstalled Adobe LR using a third party App. I resolved the issue by reinstalling LR and then uninstalling using the Adobe uninstaller. I was then able to uninstall Creative Cloud.

Thanks

-Ian

Translate

kglad

Community Expert

you're welcome.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.