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Participant
August 26, 2024
Question

creatice cloud no inicia

  • August 26, 2024
  • 2 replies
  • 310 views

Estoy intentando descargar las plicacionde de mi plan de supcripcion, pero el 

creatice cloud no inicia, A veces da un mensaje con la opcion de "reparar", lo hago y no hace nada...

 
 
 
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2 replies

Peru Bob
Community Expert
Community Expert
August 26, 2024
quote

A veces da un mensaje con la opcion de "reparar", lo hago y no hace nada...

 

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Participant
August 26, 2024

He intentado "reparar" y "desinstalar" con el programa propio de Adobe para eso.

Al desinstalar acaba diciendo "Adobe Creative Cloud se desinstaló con errores".

kglad
Community Expert
Community Expert
August 26, 2024

skip to the clean install section:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

kglad
Community Expert
Community Expert
August 26, 2024

this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os,

 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html