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halasgar32438902ynv8
Participant
January 15, 2024
Question

Creative Cloud

  • January 15, 2024
  • 3 replies
  • 302 views

Please help someone with knowledge. I have not been able to install creative cloud for 4 months. So, I have not been able to benefit sufficiently from the Adobe products that I have paid for for 4 months. When I ask for help, I am contacted via IVR in an unethical manner, and in a language I do not know well. I couldn't find a sufficient help video on the Internet to fix this problem. Why isn't this thing called Creative Cloud installed? Moreover, why doesn't it give any warning about not loading? I'm starting to feel really bad. The same things keep happening over and over again. If anyone can help, I would be truly grateful. Best regards.

    This topic has been closed for replies.

    3 replies

    Kalvyn Rasquinha
    Community Manager
    Kalvyn RasquinhaCommunity Manager
    Community Manager
    January 19, 2024

    Hi @halasgar32438902ynv8 , would you mind sharing a video recording of what you're observing?

     

    Additionally, could you capture and upload a log file after the problem occurs and share the uploaded file name with me? Instructions to do that are here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 15, 2024

      install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

       

      if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

      H
      halasgar32438902ynv8Author
      Participant
      January 19, 2024

      First of all, I would like to thank everyone who tried to help.
      However, due to my poor English, I cannot explain my problem properly.
      (Because I can write via Google Translate. That's why I may have written wrong things.)
      However, my problem is very simple. I cannot use both Creative Cloud and any of the applications.
      When I download and try to open it, I don't get any reaction, it's like I'm clicking on a blank space.
      When I click on any Adobe application or Creative Cloud as an
      administrator or as an ordinary user, no action occurs. I also don't see any error messages.
      That's why I'm getting frustrated and why I need some real help.
      Shouldn't any error warning normally appear in such cases?
      I have used the Creative Cloud removal and repair program dozens of times.
      When I try to reinstall it after the "Uninstallation completed" warning, the result is always the same.
      It is as if I am clicking on the wall, not the program. I'm starting to get really annoyed with this situation.
      I'm angry and upset with Adobe people. Shouldn't such an important group of programs at least show
      an error warning?

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      January 19, 2024

      @halasgar32438902ynv8 

      You can write in your own language and let us translate.

       

      Contact Adobe Customer Care, as they can see your monitor. We can't.

       

      Try the link to auto-open the Chat:
      https://helpx.adobe.com/contact.html?rghtup=autoOpen  
      Type "agent"

      If your browser blocks the Chat window, try the troubleshooting tips here:
      https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

      You can also send a post through X (formerly Twitter) to @AdobeCare.

      Do not reply to PMs, which are likely to be scammers.

       

      Please report back after you contact them.

      ~ Jane

       

       

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      January 15, 2024
      quote

      When I ask for help, I am contacted via IVR in an unethical manner, and in a language I do not know well.

      By @halasgar32438902ynv8

       

      This is your first post in the Adobe forums. What is an IVR and how was the contact made? 

       

      A few questions so we can better assist:

       

       

       

       

       

      • Can you post a screenshot of the error message?

       

      • Is this a first attempt at installing or was it working before?

       

      • What version of Windows do you have?

       

      Jane

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