Creative Cloud and VPN

Forum|Forum|5 years ago
February 15, 2020
4 replies
2768 views

I don't know about others in the Adobe community but I find it extremely annoying that Creative Cloud cannot open anything while I have my VPN operating. It tells me that I am not connected to the Internet when I know that I am and can demonstrate that I am. I have to close my VPN in order to open my Adobe apps. In fact, it is just plain annoying that I have to be connected to the Internet before I can open any of my subscribed apps at all. Other apps can do it, why not Adobe apps. I am sure it would only take a little extra work on Creative Cloud code to do it.

Creative Cloud

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Correct answer Kalvyn Rasquinha

Hi @GeoffFM , what VPN are you using?

M

M993640088

Known Participant

I had that problem when I had switched to Mozilla's VPN. Could not use the product. They both pointed at each other.

MeiBe

Participating Frequently

Ich habe das gleiche Problem. Es spielt auch keine Rolle, welches VPN-Produkt man verwendet. Diese Frage lenkt nur vom Problem ab. Adobe kann doch wie Benutzernamen feststellen, wer sich woher einloggt. Nur die IP kann Adobe nicht zuorden. Das ist meine Vermutung, wieso Creative Cloud Desktop nicht funktioniert.

Kalvyn Rasquinha

Community Manager

Hi @MeiBe, different VPNs function differently and yours may block ports/IPs that others do not. For example, I'm on VPN right now and have no problem using the app. Sharing details of your setup will help us understand the issue

MeiBe

Participating Frequently

Hello
Creative Cloud works with Proton VPN on MacBook Air. On the Windows machine, Creative Cloud does not work on the same WiFi with Proton VPN.Best regards

Sicher versendet mit [Proton Mail](https://pr.tn/ref/TJH30VCSVY0G).