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Tom24672820vkf4
Tom24672820vkf4
Participant
March 4, 2026
Answered

Creative Cloud Apps say "Suspended" in Windows Task Manager

  • March 4, 2026
  • 4 replies
  • 104 views

Hello,

I am having an issue launching several Adobe applications on my Dell laptop. When I attempt to open InDesign, Illustrator, or Lightroom, the application briefly appears in Task Manager, but the status shows “Suspended.” The CPU stays at 0%, memory briefly goes to about 0.1 MB, and then the process disappears. The application never opens.

This issue started after a recent February Adobe update. I have already tried the following troubleshooting steps:

  • Restarted my computer

  • Ended Adobe background processes in Task Manager

  • Signed out and back into Creative Cloud

  • Uninstalled and reinstalled InDesign

  • Attempted to reset preferences on launch

None of these steps resolved the issue.

Could you please advise on what may be causing these applications to fail at launch and how to fix it?

Thank you.

    Correct answer Tom24672820vkf4

    All:

    Doing the below instructions fixed the problem. Thank you for responses.

     

    “Hey, ​@JordanIB & ​@Tom24672820vkf4. Welcome to the Lightroom Community. I’ll help you figure this out.

    There could be a few external factors that sometimes prevent Lightroom from launching. 

     

    For now, try these steps to boot in Safe mode, and for manually recreating the MSVC++ Libraries:

    • In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
    • Go to 'Add or Remove programs' in Windows search & find all the installations of Microsoft Visual C++ Redistributable (all years).
    • Uninstall them completely. Even if there is an option to repair them, please uninstall all the existing MSVC++ packages.
    • Download a fresh package of installers for MSVC++ from this link: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
    • Right-click the downloaded file and select Extract All.
    • Reinstall all packages (32bit & 64bit) one by one & then restart the computer once.

    If this does not help, 

    You can try booting the machine into Windows Safe Mode (with networking) via Advanced Restart to see if that helps. Steps from Microsoft here:https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f 

    Let me know how it goes from here. Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)”

    4 replies

    Tom24672820vkf4
    Tom24672820vkf4AuthorCorrect answer
    Participant
    March 9, 2026

    All:

    Doing the below instructions fixed the problem. Thank you for responses.

     

    “Hey, ​@JordanIB & ​@Tom24672820vkf4. Welcome to the Lightroom Community. I’ll help you figure this out.

    There could be a few external factors that sometimes prevent Lightroom from launching. 

     

    For now, try these steps to boot in Safe mode, and for manually recreating the MSVC++ Libraries:

    • In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
    • Go to 'Add or Remove programs' in Windows search & find all the installations of Microsoft Visual C++ Redistributable (all years).
    • Uninstall them completely. Even if there is an option to repair them, please uninstall all the existing MSVC++ packages.
    • Download a fresh package of installers for MSVC++ from this link: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
    • Right-click the downloaded file and select Extract All.
    • Reinstall all packages (32bit & 64bit) one by one & then restart the computer once.

    If this does not help, 

    You can try booting the machine into Windows Safe Mode (with networking) via Advanced Restart to see if that helps. Steps from Microsoft here:https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f 

    Let me know how it goes from here. Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)”

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 9, 2026

    thanks for the update 

    Shawn_McCown
    Shawn_McCown
    Participant
    March 6, 2026

    I am having similar issues with Premier Pro and have followed all of the troubleshooting steps. I have since logged into my Adobe account in a computer lab at college and successfully opened and used Premier there, but doesn’t work on my desktop PC (HP)

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 6, 2026

    sign out and then back in to your cc desktop app on the problematic computer.

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    March 5, 2026

    This seems more like a Win OS thing. See the following links and there are numerous other stuff on this feature

    https://learn.microsoft.com/en-us/answers/questions/625207/software-is-suspended-in-task-manager

    https://www.tenforums.com/general-support/126313-programs-going-suspended-task-manager.html

    -Manan
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 4, 2026

    check your account, https://account.adobe.com

     

    any payment problem noted?

    Tom24672820vkf4
    Tom24672820vkf4Author
    Participant
    March 4, 2026

    Thank you for the response. No payment or billing issues.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 5, 2026

    contact adobe support and ask if the suspension was correct.

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