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Participant
July 4, 2023
Answered

Creative Cloud бесконечная загрузка

  • July 4, 2023
  • 3 replies
  • 6766 views

У меня windows 11, Creative Cloud не загружается. Я уже опробовал все что здесь есть и что есть на ютьюбе. Удалял, устанавливал, удалял правильно, удалял папки, все удалял и устанавливал. Устанавливал с++, числил регистр, выключал антивирус, включал антивирус. Реально я купил подписку, но обидно что я не могу просто установить фотошоп, по какой то непонятной причине.

 

Correct answer kglad

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

3 replies

Participating Frequently
July 28, 2024

Мучаюсь целый день с этой проблемой. Одновременно внезапно обнаружилось на 2х компьютерах: на PC с Windows 20 и на macbook pro 14 M3 pro. Что только не делал: удалял специальным средством от Adobe, перезаходил, чистил hosts, выключал брандмауэр. Ничего не помогает на двух абсолютно разных компьютерах. Если не справлюсь, то проще отказаться от платной подписки и установить пиратскую версию. Для работы Photoshop и Lightroom нужны каждый день

kglad
Community Expert
Community Expert
July 28, 2024

there's a problem on adobe's end (especially affecting eastern europe) and causing a cc app tab issue.  they're aware of the problem.

Participating Frequently
July 29, 2024

Very nice. But I'm in US right now

Shivangi_Gupta
Community Manager
Community Manager
July 4, 2023

Hi there,

Could you check if you have enough space on your hard drive? Let us know.

Regards,

Shivangi

Participant
July 4, 2023

 

kglad
Community Expert
Community Expert
July 4, 2023

follow the cc fixes in my message.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 4, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Participant
July 5, 2023

I tried all this:

 

kglad
Community Expert
Community Expert
July 5, 2023

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true