Skip to main content
K
Kim Shapley
Participating Frequently
January 31, 2024
Question

Creative Cloud Constantly fails

  • January 31, 2024
  • 3 replies
  • 1600 views

Adobe, I  am getting sick and tired of this behaviour. I CONSTANTLY get errors from Creative Cloud indicating that it needs to repair (two in two days is just useless). DO not tell me no one else has this issue. I am sure many many do!

 

Why is this error persisting at least a year on from first seeing it.

 

The repair process requires me to completely reinstall Creative Cloud each time.

There is no actions that seem to precipitae it, it just pops up the error. Is this some sort of poor upgrade path? Or just poor coding?

Windows 11.

 

PLEASE FIX IT!!!!!!!!!!!

Signed: ANNOYED AND FRUSTRATED

    3 replies

    Kalvyn Rasquinha
    Community Manager
    Kalvyn RasquinhaCommunity Manager
    Community Manager
    January 31, 2024

    Hi @Kim Shapley , sorry to hear this. If the steps @kglad shared don't work, can you create and upload a log file and share the uploaded file name with me? Instructions are here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    K
    Kim ShapleyAuthor
    Participating Frequently
    February 4, 2024

    Failed yet again today. So none of the steps apopeared to have worked. I uploaded the log from yesterday (on the previous message) and here is the log from today.

     

    Clearly something is causing it.

    Anti Virus? I will try excluding CC and see if that helps.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 4, 2024

    if you can fix the problem, the fix works.  again, the fact that the problem returns indicates something else on your computer is causing the problem.  ie, the app doesn't deteriorate by itself.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 31, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 31, 2024

      reset the cc desktop app by making sure it's in the foreground, then press:

      Win: Ctrl + Alt + R
      Mac: Cmd + Opt + R


      if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


      if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

      if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


      if that fails, do a clean cc install carefully following each applicable step:

      uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      check for, and if available, update your os

      if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

      if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

      restart your computer (don't skip this)

      reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

      use the desktop app to install your cc programs/trials

      NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

      K
      Kim ShapleyAuthor
      Participating Frequently
      February 3, 2024

      In Reply to @kglad 

      reset the cc desktop app by making sure it's in the foreground, then press:


      Win: Ctrl + Alt + R
      Mac: Cmd + Opt + R
      This only restarts the app, not reset it.

      if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
      Not the issue I am having.

      if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair
      This what happens all the time. I always get the message to repair, which it does and it's fine for a little while until the next time it asks to repair.


      if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


      if that fails, do a clean cc install carefully following each applicable step:

      uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
      No, not uninstalling EVERY Adobe App and LOSE my preferences!


      1. clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
        Not done
        check for, and if available, update your os
        It's updated and always up to date
        if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)
        Done,  but no other apps are failing, ONLY Adobe. CC. No other apps that use Visuall C++ are failing either.
        if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)
        Already up to date (as per previous steps).
        restart your computer (don't skip this)
        Done. I know, get out of the car, get back into the car.
        reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

        use the desktop app to install your cc programs/trials
        Not uninstalling or reinstall any of these.
        NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

       

      I will monitor for a few days until the Next Failure and upload a log file if there is. Logs attached 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 3, 2024

      something (eg, av) is causing your recurrent problems.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices