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5 replies

GlobalGame
Participant
August 10, 2019

I have the same issue. Sometimes restarting the system (Windows 10) works, usually not. I'm trying to typeset an academic project, and every 5 minutes a window pops up saying the fonts are not available. I check Creative Cloud and, lo and behold, I have been logged out. I go through the log-in and verification process. Repeat. On and on and on.

Inspiring
July 26, 2019

I've been having this same exact issue since June. Fresh install, as painful as it is, trying to download on a SLOW network. I did it as this thread said to. System never changed. Considering it's a fresh/clean install. I even did a clean install of Windows as I usually do about once a year. No other program except adobe signs me out.


I'm actually in the middle of encoding a video, it signed me out, then closed Premier pro out, closed out PhotoShop, and wants to try to close out Media Encoder. But it's currently encoding, so, it just says "Encoding is in progress. Do you really want to quit?" I press no, and it keeps popping right up! I've almost had it for a year now, and it just started in June, I usually have to update it over night, considering it'll take 8-9 hours to update (Rural life = no reliable download/upload speed) While it's NOT my internet causing me to log out, as it doesn't say "You're Offline" when I have the computer offline. My laptop is having this same issue as well, however, I don't use both at the same time, my laptop is turned off, so if that were to log me out due to simultaneous logins, it doesn't work that way. Seems I can have myself logged in on laptop AND desktop at the same time with no issue.

But, I'm paying a good hefty price for Adobe, and I'd expect it to work. I understand bugs, and technical issues as does everything else in life. It's like 99 bugs in the program, take one down, 200 more bugs appear. I know the coding life. But these are "professionals" that took years of college and got degree's to do this stuff. I've reinstalled this thing 3 times, even installed it on my very minimal C drive of 128GB SSD with windows installed on it. Instead of my secondary drive. Which gets me to 2.5GB and a warning to clear my drive of unnecessary files. It's getting so close to the end of my subscription, and I think I might just go a different route, there are tons of free options, especially on Linux that I could just use in favor of Adobe. It's not like they need MY 50 some dollars they bill every month for the entire suite.

I could very much well go back to Magix Suite and Paint Shop Pro, where I DON'T NEED a subscription. But I come to love these programs. It's made editing photo's/videos WAYYYY easier, and a lot of fun! They just need to fix THEIR SOFTWARE. It's not the system! If it was, then OTHER programs would have instability.

MG REMCO 1494
Participant
July 1, 2019

yesterday, when i was in adobe acrobat, it decided to kick me out and then this creative cloud icon appeared asking me over and over (the loop) to sign in.  i searched & tried every solution on the web.  the only thing that worked was for me to uninstall every adobe application, delete and adobe related folders in my library, cancel my subscription, and then create a new account and purchase a new subscription.  painful, but it worked.

Known Participant
July 1, 2019

Good and some dude keep saying it's your system, not Adobe!

Nancy OShea
Community Expert
Community Expert
June 10, 2019

I'd say you have a corrupted file somewhere.  It happens.  For best results, uninstall and do a fresh re-install after running the CC Cleaner tools. 

Use the Creative Cloud Cleaner Tool to solve installation problems

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
June 5, 2019

you could use a clean install:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Participant
June 6, 2019

This seems to be an enormous workload to correct a software error. Is it sure that this procedure will fix this error? Or is this just a trial an error that it could help but nobody knows? What is the root cause of this error? We have of course a paid license.

Abambo
Community Expert
Community Expert
June 6, 2019

Sorry about your problems, but the IT world is an enormous complex one and it's really magic that there are only a few problems with the 15,000,000 active users.

However, when there is a problem, each individual user is in a difficult situation. And the configuration possibilities are immense. So yes, it's trial and error, mostly... And it is not always a bug in the user or system software, but it can also be a configuration problem.

ABAMBO | Hard- and Software Engineer | Photographer