Creative cloud crashes Firefox browsers

Forum|Forum|4 years ago
October 29, 2021
5 replies
2158 views

Hi,

I am finding Creative Cloud is doing a really strange thing when I start an application. If my Firefox browser is open and I start Photoshop or Indesign for example, it crashes Firefox. It seems to happen when Creative Cloud is activating the font library.

Is anyone else having this problem? If so any fixes?

I am using an iMac with version 10.15.7, Photoshop 22.5.1, Indesign 16.4 and Firefox 93.0.

Creative Cloud

Correct answer SergiEsgleas

Hello all,

I think the problem is solved. Yesterday I spent some time with an Adobe support employee that repaired some permissions. Also, I deactivated some fonts in the Creative Cloud that were generating conflicts with my OS fonts. Hope this can help others.

Thanks for the help,

Sergi

Shivangi_Gupta

Community Manager

Hi all,

Could you all confirm if the web browser Firefox has been updated to the latest version?

Also, is it happening with any specific Adobe app?

Looking forward to your response.

Regards,

Shivangi

P

pneumono

Participant

Hi, to add another data point we have confirmed this happens:

- on a fresh install of macOS Sonoma 14.4
- with a fresh user account
- with latest versions of Firefox (123.0.1) and Adobe Creative Cloud (6.1.0.587)
- with no applications, fonts, or anything else done via the Creative Cloud desktop app

After a reboot, Firefox will consistently hang provided that either:
- the 'Adobe Creative Cloud' login item is enabled, or
- the Creative Cloud desktop application is otherwise running
...and the system fontd process will be pegged to 100% CPU.

We have confirmed this is not a hardware-specific, OS-specific, user-specific, or architecture-specific issue, and is definitely an interaction caused by the Creative Cloud desktop application.

L

Lumigraphics

Legend

I am not able to reproduce this on either Intel or M1 Macs with Sonoma. Have you tried deleting font caches? This can fix a lot of odd font-related problems.

SergiEsgleas

Inspiring

I have this problem too. I have a Mac Studio M2 with Sonoma. If I have Creative Cloud turned on, Firefox freezes and I have to force quit, turn Creative Cloud off and reopen it. It's driving me nuts. I also have to turn it off as a Login item for the same reason. Never had an issue like this before.

V

vivicynamon

Participant

I am experiencing the same problem. I've reinstalled Firefox several times and the only solution I found was to inactivate Adobe Cloud when I have Firefox open. 😕😕

D

DiegoCatanese

Participating Frequently

I have this problem, too. I've also tried to uninstall/reinstall Firefox, but that action did not solve the problem. Windows10 user here, and this issue seems to be consistent with all Adobe CC 2021 products.