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Jake27962168plmw
Participant
January 16, 2023
Answered

Creative Cloud Desktop App stuck on 'loading creative cloud' (Windows 10)

  • January 16, 2023
  • 1 reply
  • 641 views

So I'm signed in through an organisation (university) and whatever solution I try (and I've tried pretty much everything I can think of and what I've seen on here) Creative Cloud is stuck on 'loading creative cloud' when I open it up.

 

It has installed correctly (I think) and I've reinstalled it many times and even used the clean up tool to remove everything and start again.

 

Interestingly, I thought I'd try to install it on my laptop (Macbook) through the same account and that is working completely fine. So it must be something to do with Windows 10 or something.

 

I saw a guy find a solution where you change the name of a .dll file but that hasn't worked.

 

My university don't know either...

 

Any help?

This topic has been closed for replies.
Correct answer Jake27962168plmw

So one last try at fixing it seemed to work:

 

I uninstalled Malwarebytes and disabled windows firewall just for while I opened CC up.

 

After everything, that's the thing that worked...

1 reply

J
Jake27962168plmwAuthorCorrect answer
Participant
January 16, 2023

So one last try at fixing it seemed to work:

 

I uninstalled Malwarebytes and disabled windows firewall just for while I opened CC up.

 

After everything, that's the thing that worked...

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 17, 2023

i use malwarebytes and have no problem.  see if it's your firewall causing the problem.

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