Creative Cloud desktop bug

Forum|Forum|1 year ago
July 29, 2024
10 replies
2706 views

After launching Creative Cloud desktop, the Apps tab keeps showing 'Loading' and doesn't display the page. I've ruled out firewall and system issues, so it seems to be a problem with Creative Cloud itself. I have friends experiencing the same issue. Please provide a solution as soon as possible

App installs and updates

Correct answer Kalvyn Rasquinha

Hi everyone. Sorry for the inconvenience. There a minor content update that was done that inadvertently caused a bigger issue. The change has been reverted so the Apps tab should be functional again. If you're still seeing the issue, try "Help > Check for updates" in the Creative Cloud app and see if that resolves the issue.

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DiaLia

Participating Frequently

Yes, it seems to be working, thank you all!

KoehlGraphic

Participant

Yes. even here. Thanks a lot to all.

Kalvyn Rasquinha

Correct answer

Community Manager

Hi everyone. Sorry for the inconvenience. There a minor content update that was done that inadvertently caused a bigger issue. The change has been reverted so the Apps tab should be functional again. If you're still seeing the issue, try "Help > Check for updates" in the Creative Cloud app and see if that resolves the issue.

John Beeckaert

Inspiring

Yup! That seems to fix the issue! Thank you very much Kalvyn! Thank you Adobe for solving the issue!

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DiaLia

Participating Frequently

By the way, in web CC, the apps tab works for me.

John Beeckaert

Inspiring

Correct, but it wasn't in the weekend, meaning "friday till sunday included" … that made me suspicious something else is going on. Now in my webbrowser, it does work again …still not in the creative cloud desktop app however. Like mentioned, Adobe will give me call this evening … i keep you posted.

John Beeckaert

Inspiring

I contacted Adobe on chatsupport with my casenumber. They didn't call me yet, and probably won't today. The case has been escalated to the senior team. Adobe is aware of the problem, so they said, and are working on a fix. So as far I can tell, there IS actually a bug currently. They will keep me informed asap. Not more I can tell now really.

Rudi Spitzers

Known Participant

Same here (The Netherlands)

John Beeckaert

Inspiring

I never thought it would/could be an "european" problem … however at the office, where we have 50 workstations with full Adobe licenses, we do not have this problem. At least not at my workstation, because I checked. My guess is now … that it has something to do with having "2 users", like in my case I have "personal account", which i don't use anymore, as i canceled that subscription at the start of this year and use a "business account" now … so it could very well be, that the problem lays there for some reason. Not sure however.