Creative Cloud Desktop: Extremely Slow "Loading Home tab", "Plan Information Unavailable", No Beta Apps Tab, Can't Install XD Plugins

Question

Hello Adobe Support Team and Community,I'm experiencing persistent and frustrating issues with the Creative Cloud Desktop app that are blocking access to paid features of my subscription. These problems have been ongoing despite trying all the standard troubleshooting steps.Detailed issues:The app takes an extremely long time to load the Home tab — it shows "Loading Home tab..." or "It's taking longer than usual" with a spinning wheel for several minutes (sometimes 5+ minutes).	Once it finally loads, the plan section displays "Plan Information Unavailable" (it often shows as if I only have a free account).	Because of this, the Beta apps tab does not appear at all, so I cannot access or download beta versions (e.g., Photoshop Beta, Illustrator Beta, etc.).	I also cannot install plugins for Adobe XD via the Marketplace in the app — the option is blocked or fails due to plan recognition issues.My subscription is active — I can see it normally on account.adobe.com/plans, but the desktop app is not syncing or recognizing it properly. I can use the already installed applications normally with access to my files on cloud services.What I've already tried (without success):Sign out and sign in again multiple times.	Reset the app cache (Ctrl+Alt+R on Windows / Cmd+Opt+R on Mac).	Check for and try to update Creative Cloud (when it loads enough).	Manually clear cache folders (e.g., OOBE, AAMUpdater, etc.).	Restart the computer, disable/re-enable firewall/antivirus temporarily, flush DNS, change DNS servers.	Run the app as administrator.	Reinstall Creative Cloud using the official uninstaller and cleaner tool (AdobeCreativeCloudCleanerTool).System details:Operating System: Windows 11 64-bit	Creative Cloud Desktop version: 6.8.1.856	Subscription plan: Creative Cloud Pro, It has been like this since I changed from Digital River payed annually subscription that was terminated to Adobe direct annual subscription payed monthly on Oct 6, 2025	Location: BrazilThis is severely impacting my workflow, as I need access to beta apps for testing new features and XD plugins for current projects.Has anyone else faced this combination of issues recently? Are there any advanced fixes, log files I should collect, or known server-side/sync problems affecting plan recognition and Home tab loading?Thank you in advance for any help or guidance!

kglad · Answer

i see you used the cleaner, but if you didn’t restart your computer immedicately after or failed to exactly follow the steps below, retry a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials