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Jan 7, 2026 7:56 PM UTC
Answered

Creative Cloud Desktop has black borders and won't respond to mouse clicks.

When I start Creative Cloud Desktop, the right side and bottom side have an area of black -- it's blank.

The rest of the content for this application is shifted to the left and up.  An example is below.

In the image below, it looks like I cropped out a portion of the window on the left.  But I assure you, it's not there.

I can't left-mouse click on items in Creative Cloud Desktop.  I can use keyboard shortcuts like ( Tab, left/right cursor key, Enter ) to navigate the interface. I can have it update an application, for example.

 

873346iC4CFEE4C4208253E.png

 

Auto-update is turned on, so I don't think I am out of date:

873348iD1E82197D595954B.png

 

I am on Windows 11 Pro, Version 24H2 (OS Build 26.100.3775).
I have 208GB free on my C: drive.  Photoshop runs fine for me.

I would like this application to work better for me. I'm not sure why this offset looks wrong.

This has problem has been occurring for weeks (not sure when it started).

Peru Bob
Peru BobCorrect answer
Community Expert
Jan 8, 2026 4:10 PM UTC

If the solution offered bykglad  doesn't work, try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

4 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
Jan 8, 2026 4:10 PM UTC

If the solution offered bykglad  doesn't work, try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Jan 8, 2026 4:25 PM UTC

The Ctrl + Alt + R suggestion
in Creative Cloud Desktop to Reset it worked for me -- the tool came back looking correct.  Thanks!
I had restarted the program in my testing -- which just brought up the same window with the same problems again.

My Windows display settings (Right-click desktop, Display Settings) already had Scale set to 100%.

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kglad
Community Expert
Community Expert
Jan 8, 2026 5:05 PM UTC

thanks for the update.

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kglad
Community Expert
Community Expert
Jan 7, 2026 11:06 PM UTC

set your display settings to 100% and recheck.

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