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mustbebelize
Known Participant
April 21, 2026
Question

Creative Cloud Desktop Says "Offline"

  • April 21, 2026
  • 1 reply
  • 31 views

I recently installed Creative Cloud Desktop.  However when I open it, it says “Offline”.  I obviously do have Internet.  I have tried some suggested solutions, like setting my date and time to automatic.  I’ve checked my firewall but no listing for Adobe.  I have uninstalled and reinstalled Creative Cloud Desktop.  Nothing works.

But I should mention that when I installed the Creative Cloud Desktop and opened it, a dialogue box came up saying, “do you want to save or find the file ieframe.dll?”

Thanks for your help with this issue.

    1 reply

    kglad
    Community Expert
    Community Expert
    April 21, 2026

    do a clean cc install:

     

    if you installed any cc apps, uninstall them all via the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

     

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

     

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

     

    restart your computer (don't skip this)

     

    download the cc desktop app by using the direct download links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html

     

    install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

     

    use the desktop app to install your cc programs/trials

    mustbebelize
    Known Participant
    April 21, 2026

    Thank you for your response, but I’m between a rock and hard place right now.  I can’t uninstall Creative Cloud Desktop because I had installed Photoshop and I get a message “cannot uninstall because other programs need it.”  And I can’t uninstall Photoshop because Creative Cloud is offline.  

    kglad
    Community Expert
    Community Expert
    April 22, 2026

    understood.

     

    in that case,  start with the cleaning your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html and select all after starting the cleaner.

     

    then restart your computer (don't skip this)

     

    download the cc desktop app by using the direct download links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html

     

    install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

     

    use the desktop app to install your cc programs/trials