Participant

Answered

Creative Cloud Download very slow.

29 replies
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Hi,

I have a 345.64Mb/s download speed fibre connection, and installing apps is becoming very, very hard due to the speed of Adobe Servers.

I've been trying to get Photoshop, but it is taking as long as more than two hours to get 50% done.
Network is perfectly working...

Thanks!

App installs and updates

Tarun SainiCorrect answer

Community Manager

Hi @michaljanata,

Thanks for reaching out, and sorry to hear you're experiencing slow download speeds with Creative Cloud. We understand how frustrating that can be, and we’re here to help!

Here are a few steps that typically resolve this issue:

Pause and Resume the Download- This can refresh the connection and often speeds things up.
Update the Creative Cloud Desktop App- Make sure you're running the latest version. Updates often include performance improvements.
Reset the App- Bring the Creative Cloud app to the foreground and press: Mac: Cmd + Opt + R, this resets the app without uninstalling it.
Switch Networks- If possible, try a different Wi-Fi network or mobile hotspot to check if that helps.

Let us know how it goes,

Regards,

Tarun

B

bradley34786026t772

Participating Frequently

seems like we pay alot for a bevy of basic mistakes

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H

Horous

Participant

The situation is unbelievable and unacceptable.

It drives me crazy to read that it's the users' connections at fault. I have a high-speed fiber connection via Ethernet (RJ45). Adobe apps are the ONLY ONES that haven't been downloading correctly for the past six months—on both Mac and Windows.

Since Adobe can't seem to find a solution... when are they going to use our money to buy decent servers ?

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kglad

Community Expert

@Horous

first try, resetting the cc app:

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

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H

Horous

Participant

It works on my Mac. I will try on my PC. Thanks very much for that.

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J

jamesg19858699

Participant

I’m in California. I’m running into the same issues on fiber. And yes I have done everything listed above. It’s not our cpu’s or networks. It is Adobe.

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kglad

Community Expert

@jamesg19858699

i just updated photoshop and that took 2 ½ minutes. i don’t know if you all consider that slow, or not.

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F

fatima_3066

Participant

This is clearly an adobe side issue as multiple users are facing the same problem. I tried everything I uninstalled the cc app and reinstalled it, changed the wifi, restarted my laptop. nothing worked. This is so frustrating.

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kglad

Community Expert

@fatima_3066

most of us do not see this problem.

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A

andyt95376404

Participant

🙄

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M

Mr Evil Dave

Participant

There is likely no problem with the users and it is most likely an issue on Adobe’s end. I just updated Illustrator and Indesign, and am in the process of updating Premiere Pro. But Photoshop keeps throwing an error that things are taking longer than normal and then it always fails to upload, no log, no error code, no link to a helpful webpage, just encouragement to try again.

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R

raffi2

Participating Frequently

Still having same issue for month now !
the app always get stuck at 49% take hours to download
my network is fiber at 1400 MB !!!!

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kglad

Community Expert

@raffi2

first try, resetting the cc app:

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

if that fails, follow the repair option using the cc desktop uninstaller/repairerr, https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-desktop-app/uninstall-creative-cloud-desktop-app.html

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-using-direct-links.html

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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D

DiegoCatanese

Participating Frequently

It’s incredibly insulting to see the pill above: “Answered”. Adobe doesn’t address, much less answer the problem of slow updates. Adobe only cares about charging the customer’s credit card. Adobe has made that painfully clear.

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kglad

Community Expert

@DiegoCatanese

there’s something on your computer causing the problem. ie, updates typically cause no problems.

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Benjamin Norton

Participant

So everybody has a faulty computer regardless of OS, build and spec and it’s not a server issue? 🤔

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michaljanata

Inspiring

it is same on my PC with Win 11
updating apps is incredibly slow and it takes so much resources, that I cant work on anything else... even CC app telling me that progress is very slow

and it is really not a internet connection problem or PC, it takes ages even on my Mac M4

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Tarun Saini

Correct answer

Community Manager

Hi @michaljanata,

Thanks for reaching out, and sorry to hear you're experiencing slow download speeds with Creative Cloud. We understand how frustrating that can be, and we’re here to help!

Here are a few steps that typically resolve this issue:

Pause and Resume the Download- This can refresh the connection and often speeds things up.
Update the Creative Cloud Desktop App- Make sure you're running the latest version. Updates often include performance improvements.
Reset the App- Bring the Creative Cloud app to the foreground and press: Mac: Cmd + Opt + R, this resets the app without uninstalling it.
Switch Networks- If possible, try a different Wi-Fi network or mobile hotspot to check if that helps.

Let us know how it goes,

Regards,

Tarun

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D

DiegoCatanese

Participating Frequently

I have a better suggestion: Rather than ask people who are paying hundreds of dollars a year to fix a problem with YOUR software, why don’t YOU fix the problem? Why don’t YOU invest the time and money to make YOUR software less hassle to your customers? This problem with slow updates has been around since you went to your money-sucking business model ten years ago, and you’ve done absolutely nothing about it.

And for the thousandth time from the millionth person: it isn’t my system, my internet provider, or the weather outside. It’s YOU.

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cieege_the_moment

Participant

Did anything help? I'm currently updating photoshop and Lightroom and having the same issue. I've been downloading for about an hour and just now got to 50%

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