Creative Cloud Download very slow.

Forum|Forum|6 months ago
July 15, 2025
4 replies
743 views

Hi,

I have a 345.64Mb/s download speed fibre connection, and installing apps is becoming very, very hard due to the speed of Adobe Servers.

I've been trying to get Photoshop, but it is taking as long as more than two hours to get 50% done.
Network is perfectly working...

Thanks!

App installs and updates

Correct answer Tarun Saini

Hi @michaljanata,

Thanks for reaching out, and sorry to hear you're experiencing slow download speeds with Creative Cloud. We understand how frustrating that can be, and we’re here to help!

Here are a few steps that typically resolve this issue:

Pause and Resume the Download- This can refresh the connection and often speeds things up.
Update the Creative Cloud Desktop App- Make sure you're running the latest version. Updates often include performance improvements.
Reset the App- Bring the Creative Cloud app to the foreground and press: Mac: Cmd + Opt + R, this resets the app without uninstalling it.
Switch Networks- If possible, try a different Wi-Fi network or mobile hotspot to check if that helps.

Let us know how it goes,

Regards,

Tarun

D

DiegoCatanese

Participating Frequently

It’s incredibly insulting to see the pill above: “Answered”. Adobe doesn’t address, much less answer the problem of slow updates. Adobe only cares about charging the customer’s credit card. Adobe has made that painfully clear.

kglad

Community Expert

@DiegoCatanese

there’s something on your computer causing the problem. ie, updates typically cause no problems.

michaljanata

Inspiring

it is same on my PC with Win 11
updating apps is incredibly slow and it takes so much resources, that I cant work on anything else... even CC app telling me that progress is very slow

and it is really not a internet connection problem or PC, it takes ages even on my Mac M4

Tarun Saini

Correct answer

Community Manager

Hi @michaljanata,

Thanks for reaching out, and sorry to hear you're experiencing slow download speeds with Creative Cloud. We understand how frustrating that can be, and we’re here to help!

Here are a few steps that typically resolve this issue:

Pause and Resume the Download- This can refresh the connection and often speeds things up.
Update the Creative Cloud Desktop App- Make sure you're running the latest version. Updates often include performance improvements.
Reset the App- Bring the Creative Cloud app to the foreground and press: Mac: Cmd + Opt + R, this resets the app without uninstalling it.
Switch Networks- If possible, try a different Wi-Fi network or mobile hotspot to check if that helps.

Let us know how it goes,

Regards,

Tarun

D

DiegoCatanese

Participating Frequently

I have a better suggestion: Rather than ask people who are paying hundreds of dollars a year to fix a problem with YOUR software, why don’t YOU fix the problem? Why don’t YOU invest the time and money to make YOUR software less hassle to your customers? This problem with slow updates has been around since you went to your money-sucking business model ten years ago, and you’ve done absolutely nothing about it.

And for the thousandth time from the millionth person: it isn’t my system, my internet provider, or the weather outside. It’s YOU.

C

cieege_the_moment

Participant

Did anything help? I'm currently updating photoshop and Lightroom and having the same issue. I've been downloading for about an hour and just now got to 50%