Participant

Question

Creative Cloud.exe -Application Error on windows 11 ARM64

Forum|Forum|8 months ago
November 7, 2025
17 replies
759 views

I am trying for days to install Creative Cloud for descktop. I want to use Animate for simple 2d animations.

the app installs but when I want to open it the following error appears:

Creative Cloud.exe -Application error

The application was unable to strt correctly (0xc000007b). Click ok to close the application.

Microsoft Windows 11 Pro

Asus Vivobook S15

ARM64 -based PC

Snapdragon(R) X Elite -X1E78100

I have tried everything:

Adobe Creative Cloud Cleaner tool

Visual C++ Redistributable (x86 and ARM64)

.NET repair tool

Process monitor for dll

DirectX

I don't know what to do anymore. please help!!!

if there is nothing I can do , I need to cancel subscription and searc for other software.

On install page at adobe they say that my laptop is compatible. I don't understand why does not work

App installs and updates

D

dgcasting

Known Participant

I’m posting here out of frustration. I just purchased a new $1500 Microsoft Surface with the Snapdragon processor, and Adobe Bridge will not run properly on it.

I’ve used Bridge since version 1, and I pay over $700 per year for my Creative Cloud license. On top of Bridge not working, several other CC apps still don’t run on Windows ARM, which makes the situation even worse.

At this level of investment, core Adobe applications should be fully compatible with modern Windows ARM devices. This is a major issue for anyone relying on Adobe tools in a professional workflow. Please address this — it’s critical.

kglad

Community Expert

@dgcasting

please don’t post duplicate messages.

B

Bewitched_view3592

Participating Frequently

I have the same issue with trying to download Creative Cloud to install Lightroom Classic. I think it is an issue with Snapdragon which Adobe does not support. I have spoken with customer support 4 times now. Each time they say they will look into it and call me back. They never do. I am going to cancel my subscription and find another photo software provider.

kglad

Community Expert

did you update and repair all viz c++ versions?

B

Bewitched_view3592

Participating Frequently

Yes and it makes no difference

kglad

Community Expert

check https://helpx.adobe.com/creative-cloud/system-requirements.html

A

andreea_5101Author

Participant

I did that. thank you. After a lot of research I think that is a problem with ARM. it should work via emulation but it does not. I will just not continue the subscription

kglad

Community Expert

ok.

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