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Participant
November 7, 2025
Question

Creative Cloud.exe -Application Error on windows 11 ARM64

  • November 7, 2025
  • 2 replies
  • 451 views

I am trying for days to install Creative Cloud for descktop. I want to use Animate for simple 2d animations. 

the app installs but when I want to open it the following error appears:

Creative Cloud.exe -Application error 

The application was unable to strt correctly (0xc000007b). Click ok to close the application.

 

 Microsoft Windows 11 Pro

Asus Vivobook S15

ARM64 -based PC

Snapdragon(R) X Elite -X1E78100 

 

 

I have tried everything: 

Adobe Creative Cloud Cleaner tool

Visual C++ Redistributable (x86 and ARM64)

.NET repair tool

Process monitor for dll  

DirectX

 

I don't know what to do anymore. please help!!!

if there is nothing I can do , I need to cancel subscription and searc for other software.

On install page at adobe they say that my laptop is compatible. I don't understand why does not work

 

 

 

 

2 replies

Participating Frequently
November 12, 2025

I have the same issue with trying to download Creative Cloud to install Lightroom Classic. I think it is an issue with Snapdragon which Adobe does not support. I have spoken with customer support 4 times now. Each time they say they will look into it and call me back. They never do. I am going to cancel my subscription and find another photo software provider.

kglad
Community Expert
Community Expert
November 12, 2025

did you update and repair all viz c++ versions?

Participating Frequently
November 18, 2025

Yes and it makes no difference

kglad
Community Expert
Community Expert
November 7, 2025
Participant
November 7, 2025

I did that. thank you. After a lot of research I think that is a problem with ARM. it should work via emulation but it does not. I will just not continue the subscription

kglad
Community Expert
Community Expert
November 7, 2025

ok.