Creative Cloud FAIL - won't show betas -

beta apps do not show in cloud app - so can’t check for updates or reinstall - in PS beta - lost access to  gen ai products - only Firefly shows.  Yesterday:  I had a couple hours with online support and computer share - and they failed to get adobe cloud and apps fixed - but I got no follow up email to know my next steps - like who is getting  back to me, when or if I have to do something.  I DO NOT want to go through all the reinstall of my customizations and plugin installs only to have it undone again as one oftheir steps was to remove everything and do a fresh cloud install!   What am I supposed to do - it seems they don’t work on sunday or something…   ADVISE please?