Skip to main content
Participant
August 8, 2024
Question

Creative Cloud files dissapeared

  • August 8, 2024
  • 1 reply
  • 97 views

Hello!

 

I'm looking for help to locate my creative cloud files. I stored my files on creative cloud desktop, but my laptop and hardrive have now crashed so I'm looking to retrieve my stored files and save them onto anothere device. Where can I find them? Only 4 PDFs appear dating back to 2109, but I had whole folders of work stored there.

Any help would be much appreciated!!

 

Thank you!

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
August 8, 2024
Participant
August 9, 2024

Thanks kglad, none of those things work unfortunately. I'm feeling a bit lost. Whenever I try and geet hold of an Adobe agent, I have to wait for ages and no one appears. Anyone else getting this?

kglad
Community Expert
Community Expert
August 9, 2024

no.  when you have time retry adobe support:

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.