Creative Cloud files dissapeared

Forum|Forum|1 year ago
August 8, 2024
1 reply
97 views

Hello!

I'm looking for help to locate my creative cloud files. I stored my files on creative cloud desktop, but my laptop and hardrive have now crashed so I'm looking to retrieve my stored files and save them onto anothere device. Where can I find them? Only 4 PDFs appear dating back to 2109, but I had whole folders of work stored there.

Any help would be much appreciated!!

Thank you!

Files and libraries

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kglad

Community Expert

use a browser. there are several tabs and link to check:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

A

angelaf31168489Author

Participant

Thanks kglad, none of those things work unfortunately. I'm feeling a bit lost. Whenever I try and geet hold of an Adobe agent, I have to wait for ages and no one appears. Anyone else getting this?

kglad

Community Expert

no. when you have time retry adobe support:

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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