Creative Cloud Files Missing

Question

Hi, I don't have Creative Cloud Files on my files explorer in my windows desktop, already reinstalled Creative Cloud but still missing, can you help me pls ?

kglad · Accepted Answer

Oh ok I see... But si why m'y friend (who has an individual subscription) has this folder, even today ?

i don't know that, but here are links to the announcements by adobe.

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

kglad · Answer

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files. more info, https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html?linkId=100000257885896

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