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Participant
May 12, 2024
Question

Creative Cloud hangs 'waiting' when trying to DL any Adobe product

  • May 12, 2024
  • 1 reply
  • 178 views

It only happens on one of my computers. Any help is appreciated

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
May 13, 2024

where you able to download and install the cc desktop app itself without problem?

Participant
May 13, 2024

CC not responding, so no

kglad
Community Expert
Community Expert
May 13, 2024

ok.

 

use the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web

 

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

restart your computer 

 

then install using the links at page bottom here: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html