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internetkind
Participant
February 11, 2025
Question

Creative Cloud Helper has stopped working, exception code c0000409

  • February 11, 2025
  • 2 replies
  • 171 views

Hi there,

i am getting the following Error in my reliability monitor everytime creative cloud launches:

 

Quelle
Creative Cloud Helper

Zusammenfassung
Nicht mehr funktionsfähig

Datum
‎11.‎02.‎2025 17:14

Status
Der Bericht wurde gesendet.

Beschreibung
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud Helper.exe

Problemsignatur
Problemereignisame: BEX64
Anwendungsname: Creative Cloud Helper.exe
Anwendungsversion: 6.5.0.348
Anwendungszeitstempel: 6765b08a
Fehlermodulname: Creative Cloud Helper.exe
Fehlermodulversion: 6.5.0.348
Fehlermodulzeitstempel: 6765b08a
Ausnahmeoffset: 0000000000083518
Ausnahmecode: c0000409
Ausnahmedaten: 0000000000000005
Betriebsystemversion: 10.0.26100.2.0.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 4cc2
Zusatzinformation 2: 4cc2dcd9ebb36980bd38d3af31bd8bef
Zusatzinformation 3: 11fb
Zusatzinformation 4: 11fbff875144e256eaffad0852ee1ab4

Weitere Informationen über das Problem
Bucket-ID: ae5db75dd46abdbba51e2b4d7764231a (1521701335813333786)

 

 

i already tried uninstalling everything related to adobe with the cleaner and reinstalling, but that doesnt fix it. can someone help me?

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 11, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from download & install">
kglad
Community Expert
kgladCommunity Expert
Community Expert
February 11, 2025



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

I
internetkindAuthor
Participant
February 11, 2025

Did exactly what you wrote, same error.

Then used a new account, same error.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 11, 2025

then it's an os issue.

 

https://answers.microsoft.com/en-us/windows/forum/all/error-code-0xc0000409/228538ba-75f6-4dd1-a6bb-0d5ed718f3e3

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