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Uckfield22
Participant
October 6, 2023
Question

creative cloud install repeat

  • October 6, 2023
  • 2 replies
  • 190 views

I am repeatedly required to reinstall creative cloud because it stops woking. This almost on a daily basis.

I am using a late 2013 iMac OS Catalina 10.15.7

Any fixes gratefully received - it's driving me nuts!

This topic has been closed for replies.

2 replies

Moosewalk2022
Moosewalk2022
Participant
October 18, 2023

I have a Late 2013 MAC PRO 12 Core XEON Processor with 64 GB of RAM and DUAL D300 video cards. Adobe now is saying that my machine will not support the new Premiere, After Effects, and Media Encoder. This is lame on their part. I am paying for all APPS and get this kind of support. Good Luck...

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 19, 2023

@Moosewalk2022 

 

there are compatible apps available for your os.

Moosewalk2022
Moosewalk2022
Participant
October 19, 2023
Yes, but if you’re paying premium you shouldn’t have to worry about lack of support. Everything was great until now. A 12 Core Processor shouldn’t be kicked out of that support.
From Brad 😀
kglad
Community Expert
kgladCommunity Expert
Community Expert
October 6, 2023

something on your computer (eg, av) is causing the problem.  try progressive disabling to pinpoint the problem.

 

<moved from cc desktop bugs>

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