Creative Cloud installer error 42

Question

HelloMoved the contents of a MacBook running Catalina to a newer MacBook Pro running Ventura using the native Migration Assistant application. The newer MacBook won't launch the Adobe Creative Cloud (Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy…) or repair the Creative Cloud. Attmeping to download and / or reinstall produces the following – We've encoiuntered the following issues: Installer was unable to access a critcal file/directory. Please try installing again. (Error code: 42). I can't install again and seem to be stuck with a file manager I can't uninstall or reinstall. Any help appreciated.

jonc52360810 · Accepted Answer

Thanks for your suggestion kglad – I had anticipated a clean installation was better practice and probably required. Managed to fix the problem by running the Adobe CC cleaner tool.

kglad · Answer

this is not an adobe desktop bug. it's an apple migration tool problem. sometimes it works, but if you're migrating between computers with different os's, it's a problem

ie, undo what you've done and then properly install your adobe cc desktop app and use it to install your adobe apps.

if you have any questions, ask.

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