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M
Marcos5CFE
Participant
September 26, 2022
Question

Creative Cloud issue

  • September 26, 2022
  • 2 replies
  • 144 views

Hi!

Is there any way to prevent launching the Creative Cloud Desktop app everytime I start Photoshop? Is the only program I use, but the Creative Cloud App kill my notebook and I have to open the Task Manager, shutting down the App, Helper processes and so on to even start working on Photoshop

 

Already deactivate the preferences on Creative Cloud App to prevent launching in Start and the other option too, but it keeps happening

 

This happen to me every day and its frustrating

 

Thanks

    This topic has been closed for replies.

    2 replies

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 26, 2022

    Also, could you please share the Adobe logs from your machine through the Adobe log collector tool? Here is the link:- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Please share the file with us by uploading it to a cloud storage service & sharing a link with us to download the file via private message. We can share the info with the product team so that they can investigate the issue further.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 26, 2022

    Hi there,

     

    Thanks for reaching out. Please check this community link and let us know if that helps:- https://community.adobe.com/t5/creative-cloud-services-discussions/creative-cloud-desktop-app-opens-at-startup/td-p/12641879

     

    Regards,

    Tarun

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