Creative Cloud Issues

Question

Hello, I have a Creative Cloud app on my MacBook, but I can’t click it. Nothing happens, and I can’t uninstall it either because I can’t even click it. I’ve restarted my laptop and reinstalled the same app for desktop, but that one won’t open either. Now I have a bunch of downloads for Adobe Creative Cloud, and I can’t access the programs to delete and reinstall. I don’t want to download another version and then have another download that I can’t access. If anyone can help me, that would be great. I need to access my files within Creative Cloud. If someone can help me ASAP, that would be great. Thank you very much.

Peru Bob · Accepted Answer

Try resetting the CC App.To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + RIf that doesn't work, try uninstalling and reinstalling the CC App:https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlhttps://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

kglad · Answer

uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

then clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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