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SSL-ADT
Inspiring
Aug 11, 2025 8:17 PM UTC
Answered

Creative Cloud - Libraries not currently syncing

How to resolve it? I have spent more than 2 hours thus far, but nada. Unable to fix it. I'm on a MacBook Pro computer with 16 GB of memory.

What gives?

Thanks!

-Ron

 

    Tarun Saini
    Tarun SainiCorrect answer
    Community Manager
    Aug 12, 2025 6:04 PM UTC

    Thanks for your response @SSL-ADT,

     

    I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/4llXLE1

     

    Regards,

    Tarun

    View reply

    11 replies

    oskar27
    oskar27
    Participating Frequently
    Jan 27, 2026 1:21 PM UTC

    I think contacting support is one’s only hope. I tried all suggestions (followed not the T), and nothing worked. Deleting all adobe apps really angered me because of the need to adjust the settings in all apps.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Sep 12, 2025 1:54 PM UTC

    @Apostle92627 

     

    is everything working ok, now?

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    Apostle92627
    Known Participant
    Sep 12, 2025 6:13 AM UTC

    No delete/edit button. Please disregard my last post. That works now.

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    Apostle92627
    Known Participant
    Sep 12, 2025 6:09 AM UTC

    I'm also having this problem. Not sure if it's related to my problem where it also refuses to update.

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    SSL-ADTAuthor
    Inspiring
    Aug 12, 2025 6:38 PM UTC

    Someone will be calling me within 48 hours, they say.

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    SSL-ADTAuthor
    Inspiring
    Aug 12, 2025 5:55 PM UTC

    I have no intention to remove the content in my library. I need it all.

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    Tarun Saini
    Community Manager
    Tarun SainiCommunity ManagerCorrect answer
    Community Manager
    Aug 12, 2025 6:04 PM UTC

    Thanks for your response @SSL-ADT,

     

    I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/4llXLE1

     

    Regards,

    Tarun

    Translate
    SSL-ADTAuthor
    Inspiring
    Aug 11, 2025 9:04 PM UTC

    But, after successfully following ALL instructions and reinstalling the app twice, the problem remains there.

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    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    Aug 12, 2025 1:20 PM UTC

    Thanks for trying the steps @SSL-ADT,

     

    Try the step marked as the correct answer here- https://adobe.ly/3HuEP84

     

    Let us know if that helps.

     

    Regards,

    Tarun

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    SSL-ADTAuthor
    Inspiring
    Aug 11, 2025 8:46 PM UTC

     

     

    Well, when trying to reinstall the app for MAC, I get the following content on the next page:

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>RequestHeaderSectionTooLarge</Code>
    <Message>
    Your request header section exceeds the maximum allowed size.
    </Message>
    <MaxSizeAllowed>8192</MaxSizeAllowed>
    <RequestId>CJA5PEG6H91BA4PM</RequestId>
    <HostId>
    E8RT5Q5JrL6PEpec0D5NFwWxWEMdhmdIHQNxh+WdPKfpUSCUj+H4iLHQTBydHqiHX+/py+xpVQ8=
    </HostId>
    </Error>

     

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    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    Aug 11, 2025 8:32 PM UTC

    Hi @SSL-ADT,

     

    We're sorry to hear about this. Could you please try the steps mentioned here https://adobe.ly/4mwzyM2 and let us know if that helps.

     

    Regards,

    Tarun

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